SENIOR USER EXPERIENCE DESIGNER
SEEK - Melbourne (May 2017 - Present)
- Lead for Android mobile team
- Design for all mobile platforms with a focus on Android
- Conduct iterative testing, quantitative studies, workshop facilitation, stakeholder interviews, ideation and experience strategy
- Engage with product managers, business analysts, and development leads to solve user and business goals
SENIOR USER EXPERIENCE & SERVICE DESIGNER
AUSTRALIAN TAXATION OFFICE - Melbourne (February 2016 - May 2017)
MAJOR PROJECTS
myTax, ato.gov.au, myProfile digital hub, myDeductions tool, Superannuation new measures, TFN for infants
- Lead end-to-end design projects
- Manage small teams of 2 to 3 members
- Evangelise the role of human centered design across the organisation
- Define service and experience strategies
- Conduct iterative testing, primary research, quantitative studies, co-design workshop facilitation, stakeholder interviews, ideation, experience strategy and process design
USER EXPERIENCE & SERVICE DESIGNER
AUSTRALIAN TAXATION OFFICE - Canberra (2014 - 2016)
MAJOR PROJECTS
ato.gov.au publishing platform, ATO Beta demonstration platform, ATO smartphone app
- Double Diamond design process
- Conduct iterative testing, primary research, quantitative studies, workshop facilitation, stakeholder interviews, ideation, experience strategy and process design
- Construct design documents: service blueprints, roadmaps, user journeys, personas, etc.
- Design wireframes and interactive prototypes
- Liaise between client and content specialists
- Agile UX Advisor - write features, user stories and acceptance criteria
MANAGER
SOCKET IT & ISITES - Melbourne (2012 - 2014)
- Manage a small team of developers and designers
- Direct client liaison
- Determine client requirements, construct briefs
- Manage risks, issues and defects
- Facilitate workshops, conduct stakeholder interviews, contextual observation
- Design wireframes and interactive prototypes
- Project Management